I am still awaiting an expectant rebate that I have not received due to what I believe is their malfunctioning product rebate programs. I think they need to spend some IT time on these type of problems.
Why don't you submit your complaint over at Consumerist where you could get much more immediate action?
Is that for all the alleged IT improvements in the original post that Ford seems to be putting the customer last in this area. If true we'll see how far that takes them.
As far as the article is concerned, Ford did say they were a long ways away from having the project finished. But if he were to get the executive information from Consumerist, he could 'carpet bomb' them and get some action on that rebate.
Any company that claims to be global needs to have a global infrastructure, not piecemeal at each individual location. Not only does this reduce overall costs of having multiple different applications doing the same tasks, but reduces the complexity and overall maintenance costs of multiple independent networks.
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