"Noone cares how much you know until they know how much you care."

Taking time out to coach staff indicates that you are interested in their long-term performance. It also means you - as a manager - have to be paying enough attention to your staff to recognize there may be a problem. Frequently, it is just simply taking the time to focus on your employees' needs periodically that can make a difference. Training can enhance this personal interaction by showing that person they mean enough to warrant a few minutes of your busy day.