I will admit .. I have dropped my phone ... Onto a cement floor ... At a fundraising event. The pure definition of an accident.... And went to a cell phone repair place in my local mall. It cost me (parts and labor included) $180. It was amazing how quick it was to replace. I asked him how many of these they do...his response was that repairing iPhones and the itouch was now the majority if Their business. Looking around while I waited for my "appt" I saw all the cute cases... He told me forget cute and go otter box ...no worries now