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This article has prompted many excellently written observations. Highly valued project managers and business analysts have a thirst for understanding the challenges of IT world as well as the challenges of the line(s) of business with which they work.

They must always exhibit respect for the people in both areas, however wacky the statements may seem to be. The better the listening skills, the more likely one is to get to the root cause (business issue OR IT issue).

These skills may be difficult to quantify, but they are usually exhibited in the person's precision in communication. The more precisely PMs and BAs express the business problem(s) to be solved, the stronger the IT solution.