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Agreed on most people having all of this, but it still important
With all the talk about the difficulties between IT and the rest of the business it's important keep all of these soft skills in mind. Not every IT person may need to work with non-IT but many do.
Both sides of the fence need to work to improve communication. We can't control how non-IT bridges that gap but we can work on our part. Plus, at least most of us are human
and if we can all remember that part of ourselves when dealing with non-IT folks it will help.
Lastly, being able to communicate well does not mean you're all smiles and make nicey nice. Non-IT people will still value and appreciate an IT person's input even if they are gruff and to the point. If the communication is clear, questions are answered in a way non-IT understands and non-IT feels like they are really being listened to then things will work better.
Both sides of the fence need to work to improve communication. We can't control how non-IT bridges that gap but we can work on our part. Plus, at least most of us are human
and if we can all remember that part of ourselves when dealing with non-IT folks it will help. Lastly, being able to communicate well does not mean you're all smiles and make nicey nice. Non-IT people will still value and appreciate an IT person's input even if they are gruff and to the point. If the communication is clear, questions are answered in a way non-IT understands and non-IT feels like they are really being listened to then things will work better.
Posted by LalaReads
30th Jul
