It amazes me
As someone who's only ever worked for small companies, it amazes me that larger companies handball something as core to their success and efficiency as hiring. Hiring is *the* one thing you don't want to get wrong in IT. If you have terrible processes, poor equipment and a small budget but you manage to hire superstars, those superstars will make it work and will eventually turn it around.
By contrast you could have the best documentation, great equipment and a huge budget but if you have dud people your outcomes will be poor.
If you want good hires you ('you' being the IT manager) need to invest the time in the hiring process and be involved at every step. I'm just lucky that I still have this naive view - I know it's not that simple when you've got a hiring department and a set 'way we do things around here'.
