It's easy to have a happy and productive work force when they aren't bothered with support calls from people paying for services that have failed.

I use to work for a certain large DBMS company (it's the one that sponsors an aerobatic stunt plane and a racing yatch) at their Chicago office. They providedcoolers filled with just about any softdrink you might want. Good idea, right? The reality was that it took the better part of 20 minutes to get down to the lobby and back. So by having beverages handy you were effectively kept at your desk for the entire day.