Look where we're at with all the manufacturing "off shore". Unprecedented fakes from plastic doohickeys all the way up to Cisco equipment. Unceasing products made with lead paint, melamine in milk and pet food and poisonous byproducts in drywall. The list goes on and on.
Then there are the fake support people. Nortel used India for 2 years. Incidents like getting people over there who could speak english but could not talk technical were the nails in the coffin. Think of a pilot trying to describe a plane problem to a dentist support person. That's one flying beer can that I wouldn't board.
Now when I call a support line, if something sounds off I will ask where they are located. If they refuse to answer or its not in the US or Canada I ask to be transferred to a supervisor and get that person to transfer me back to North America.
We need to take care of our own first. Only by refusing to use off shored services (and products) will companies listen.
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