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1) All hardware will eventually fail. And all software will eventually work!

2) People think RAID = encryption. It doesn't! Losing 1 drive from a RAID set will still expose you and your company to a data breach. You may not be able to read a who file from 1 drive but every block is still intact.

3) Similar to Microsoft and 3rd party software, many hardware vendors will ask you to remove any non-OEM hardware before they'll work on your problem. Sometimes I think they do this to stall for more time while they research a problem and it keeps their response time SLA low!