Reply to Message
11. Don't always believe the user/client.
When trying to resolve a problem, how many times have you asked a user "did you click on/download anything?" Only to hear the usual "No I didn't touch anything."
Then spend time troubleshooting something only to find out the problem was caused by the user downloading/installing/changing something. Only after some additional and sly interrogation do I find out from the user "well I just installed this..." or "actually I clicked on..." or "..the box said do you want to.....and I clicked...". User's don't always want to admit they did something so I've found I've had to change my "interrogation" tactics. Perhaps working in IT is a good prep for a career in interrogation.
Then spend time troubleshooting something only to find out the problem was caused by the user downloading/installing/changing something. Only after some additional and sly interrogation do I find out from the user "well I just installed this..." or "actually I clicked on..." or "..the box said do you want to.....and I clicked...". User's don't always want to admit they did something so I've found I've had to change my "interrogation" tactics. Perhaps working in IT is a good prep for a career in interrogation.
Pro Posted by lhAdmin
Updated - 13th Aug
