Discussion on:

Google support for when the help desk needs help

What particular Google Apps troubleshooting problem have you been dealing with the most lately?

Have you ever tried to call Google to get a problem resolved? It's not humanly possible. Sure, they have all sorts of e-mail forms you can fill out, and wait. And wait. And wait... In the meantime your business is losing money. I ran into the Google Support head-on when our Postini reseller vanished off the face of the Earth. It took 2 days to get any sort of response from Google and that was nothing more than "We're looking into it". On Day 4 we had our fill of Google and ordered a Barracuda SPAM filter. Talk about a night & day contrast! Barracuda Networks understand both customer and technical support. Google can go suck eggs.

Would a serious business even consider giggle apps?

Come on people, for home users who really don't know or care about things like privacy and/or data security I can see this as an option to purchasing a MS suite, but for a business .... not a snowballs chance in hell.