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Promise Hasn't Failed
BPM isn't isolated to IT so you can't say that it has failed. Manufacturing has been grinding out efficiency using BPM for decades and is typically to the point of diminishing returns.

I don't think IT can effectively drive process improvement activities beyond its borders. As part of a project, ownership of BPM has to come from the business unit. IT can still have a hand in it, but someone on the business side has to promote it.
Posted by Fairbs
4th Sep