is it assumes users are interested in participating and creating content. My users haven't show any interest in using our existing in-house social tools for knowledge sharing on subjects more directly related to their daily jobs.
The other suggestions are pretty good, and we do the second and last ones to some extent.
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Message 4 of 15
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Another problem with a social help desk
Posted by CharlieSpencer_Palmetto
Updated - 6th Sep
