Definitely agree here
Not to mention that the other major problem I have with #1 is that it assumes that the widespread use of smartphones & tablets means that the users are that much more "technology-savvy"...which so far has no evidence to support it.
Case in point: my brother-in-law works in the research division at an HVAC company. He has a smartphone (Android-based)...but while he knows how to use some "cool" apps on it, and he's pretty smart, he isn't at the level of "tech geek" that allows him to swiftly navigate to specific settings on it, let alone handle any technical issues/problems without calling tech support. He'll turn 29 in a few weeks, so he's firmly in that "Gen Y/Millenial" group that supposedly is demanding BYOD for their jobs. I think he's a much better representative of the masses of smartphone users out there than the handful of "techno-geeks" that are trying to push BYOD & "social help".
