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Message 71 of 236
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Seamless service. Apparently my view and yours are quite...
different on that.

Ok, I will acknowledge that not all of Apple's techs are great; they are people after all and some will be more abusive or less helpful than others. From what I've seen, for Apple that type is the exception where for everybody else I've worked with at the consumer level--they're the rule. Apple's policies have had to become more strict as there were those who 'gamed' the system to constantly get free upgrades and had to be stopped. On the average, Apple's tech support for me and those of my clients who own Apple products has been superior. But service is only part of that "Seamless Environment".

Dell: Exactly what do you consider seamless about their products? Can their Android tablet applications tie directly to their PC equivalents without the need for manual synchronization either through a cable or an SD card? Can their contact lists automatically synchronize across platforms without the need of a manual trigger? Really, what kind of integration across platforms does Dell offer?
How about HP? Sure, they make the better product and personally I like their TouchSmart platforms--but they still don't offer any real integration across three different form factors: PC, tablet, phone. ASUS and Sony, too, offer no integration or seamless operation across platforms. Only Microsoft is trying to match Apple's integration and they're not even considering Android as part of that package.

Yes, you do mention one-stop synching software; Apple's synchronization between iTunes and the i-devices don't even require that much except for OS updates and even that is still wireless.

ASUS? A superior motherboard company who, believe it or not, assembles Apple's motherboards for them (or at least used to.) Still, they don't offer that across-the-board integration between devices without third-party software.
Dell? I'm glad you like them, because every experience I've had with Dell's computers puts them lower even than Compaq on my chart. I simply will not recommend that brand to anyone because I have never, ever, seen one last even one year without having to get factory service. That may not be the rule--experiences vary--but it's very suspicious that so many would do so poorly in an area the size of Philadelphia. Please note that I am talking about my clients who, in some cases, bought Dell against my recommendation. I put Toshiba far above Dell in quality for PCs.
Posted by DWFields
12th Sep