janitorman: my first reaction to your comments was mostly in agreement, but we have to remember the workplace is moving outside the office. Most of my users are on mobile devices already, many don't even have hard walled offices, so the thought of allowing personal devices to improve job satisfaction is simply a must - it's going to happen regardless.

As an IT manager, I can't imagine what that's going to mean in regards to support. Exciting, scary or both!