then you might as well title the article "How to Get Away with Ripping Off the Public". You are basically recommending that company policy should be cover your tracks, especially if you are doing something underhanded.
While I agree that there is a definite need for communications etiquette (as well as plain common sense), the Barclays' story is not the example to use to express your point. These were a bunch of self-serving, egotisitcal idiots who were more interested in manipulating the system and saw nothing wrong with that. They were proud of their "accomplishments". I'm glad they were too stupid to cover their tracks.
I learned from my very first job that everything you do should be considered marketing for your company and represents how the company (and you personally) are perceived. Be professional, be polite and be forthcoming, even if the news is not what a customer or client wants to hear.
While I agree with the premise of your article and certainly see the need for this type of education, I would have chosen a more suitable example to get that point across.
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