Obviously if the resume is padded with crappola like fathers blood type, the person is lying about everything on the resume and/or can't follow simple English instructions. These type people shouldn't be hired to begin with.
I don't think a lot of companies care how true the resumes are as long as they're getting that cheap labor. 4 out of 5 Indian Tech Support personnel can't speak English well enough to carry on a normal conversation, so how did they make it past their English interview, if they even had one at all?
And do these companies give any training in public relations? Because most all of my dealings with Indian tech support has been with rudeness from the start. It has got to the point that when an Indian tech support answers the phone I immediately ask to be transferred stateside.
Keep Up with TechRepublic