Yes and No
The article is maybe discussable but in a way he is right and in others no.
Yes:
Hardware is getting better and "cheaper" so we have a 3 year exchange plan for the moment but it would be easy to make it longer as far as an office computer goes.
Users are more used to use computers.
IT-department has to evolve.
No:
We will not die but we will have to change.
Users more used to computers does not necessary mean they are better in their profession. They might still only be used to playing games, surfing the net and using parts of the Office-suite.
IT will as long as external contractors are not handling companies better with long time goals and services be a better resource to have inhouse..
There is a great difference in using a computer and using it efficient. There will always be users that have no interest at all to be connecting to a printer, changing the toner och changing batteries in their clocks, keyboards and so on. There will always be those who do call the helpdesk each time they have to book a meeting in the calender.
And this will be partly due to that we allow them to behave that way. We will go very far to help them out with easy tasks because it is so much easier than instructing them how. And some. like a user I once had explained it "I behave as a bitch because that gets things done". And sure it works.
I work in IT and I??m proud of it. I do the best I can to make it work as good as I can but I do still see that we need to better understand who our customers are. And that we are not here for our own pleasures.
