Hi, I think David Wilde from Essex County Council is dreaming.

I live and have worked in within the same Essex County Council, they have outsourced IT services to many companies including IBM in the past (@Chelmsford County Hall); they always come back with their tails between their legs. Their internal IT staff have always saved their skin. Partly because these same IT-illiterate top officials usually dream of ideas, and implement without consultation, even with their local IT staff; and sometimes, they simply do not know what they want.
They pay ****** salary, that is why I moved to private sector. One of them even said, "Exchange Servers should run themselves". Most of the users would need proper IT training, and follow basic rules such as keeping their password safe, and remembering advice given; I might then start agreeing with him.