Fortunately I deal with Outlook and heavy users since year 2000. Heavy use and support because this is the MAIN application in our office. Used outlook in office 2000, office XP, office 2003, 2007 and now 2010.
I agree with all tips above, but I add some more:
- Network Connection: Is good to have gigabit connections in the network for users. Outlook communication with Exchange is heavy.
- I have VIP users with big mailboxes. But now I only keep some months in the mailbox. I save all old emails in PST files.
- Split PST files. I split the files in years. I have users receiving 300 emails a day, one year of email have 10GB PSTs.
- If possible, move cache OST or PST files to SSD disks.
- Remember to backup PST files with special tools likd Datamills EdgeSafe (http://www.datamills.com/products/edgesafe-pst-backup). You can backup pst even if outlook is open, backup pst from local store to central server or location and you can make incremental backups. This saves time and space.
- Use third party tools like EAS: Email Archive System to keep users mailboxes small. This server app remove attachments from exchange as well (users will have an icon to check archived emails - prior to 3 months for example and attachments)
- Remove duplicate data with free tools like ODIR. Very usefull!
- Remember: a big mailbox affect Blackberry Enterprise performance as well
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