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RIM outages are not common at all. We have blackberry devices for about a decade now and we only had issues last year when they had issues. BTW, for that IT using exchange, remember you can setup Disaster recovery pretty easy with Message One from Dell. No exchange? No problem, enable Message One and your blackberry is working again with your email even when your network infrastructure is down!. Systems going up? disable message one and you will see transparent email sync and services restore to normal operation. Users can work without issues, try to do that if you use google as your main email provider. Perhaps Message ONe is available for google mail?