and it takes days to get them back up. Recently a website I often visit had an issue with their log in server, all it needed was someone to physically turn it off and turn it back on again. It was a long weekend in the country where the host was and the had no on-site 24 hour staff and the issue was not a listed support function in the contract. The result was no access for two days until it was done while on site fixing another problem for a client happy to pay the $200 callout fee. Ayep, hosting sure can help you.
Mind you, I have a low usage site and have it hosted as it hurts no one if it goes down for a day or two.
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