using facebook, sending emails, installing apps from iTunes/Google Play and playing minecraft does not make you computer literate!!
I can tell that many BYOD backers that have been trying to sell the kool-aid of a new era of user computer literacy have not spent half a day at a Help Desk shop. Me and my guys keep getting this stupid Help desk tickets that not only show the blatant lack of computer know-how, but also a complete lack of common sense from average-joe users.
Self-evident computing has tricked users into thinking that they really know what they are doing when it comes to using devices, when in reality they are being guided step by step by a combination of hardware and software that has been dumbed-down so much that even a 3 year old children with a functioning index finger can use.
Help Desk may be the underdog of IT, even frown upon by other IT folks, but its still an absolute necessity to keep things running.
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