Articles proclaiming the death of the Helpdesk/IT due to common user "computer literacy" are side-splittingly funny to me. Every time I look at my ticket queue I am reminded of how few people know anything about PCs in an age where households with a PC outnumber households without a PC. Going from my ticket queue to an article stating that support staff are no longer needed provides a refreshing humor break from dealing with users who can't be bothered to figure out how to move a file from their desktop to their Documents folder.