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Sometimes the business doesn't realize what they are asking.

I had a person my team supported who kept asking for some outrageous things. He didn't know they were outrageous he just knew he wanted them. I sat him down once and five minutes into one of his tasks he smacked his forehead and apologized. I told him there was no need and it was out job but sometimes what seems simple and what should be simple are not.

He started coming to my staff meetings and whenever he needed to roll out a new technology someone from my team was on the project team and we all played much nicer in the sandbox after that.