You're imposing your knowledge and expertise on n00bs. Trust me, that's *not* the case. The problem with people in IT is they forget 'what it was like' back in their Dark Ages when they first saw, and tried to use, a computer.

Yes, we had a much better 'sense' of what it was we were dealing with because computers only drew users from those technically inclined and not afraid of trying things. That was half the fun.

But today's consumer is another breed. 'Trust me, we'll take care of you.' And they do. 'Click here.' And they do, without the most tiny of ideas of why. And all the companies, not just Microsoft, take full advantage of that complete lack of interest in 'how does it work?' Or, maybe more important, why does it work.

There is still a small portion of new users who are curious and want to know 'how/why' - and much more - they're the ones who will drive future changes.