I have the freedom to tell my clients you either do it my way or the highway. I just won't support them if they refuse to do the minimum in security, and then wonder why they have to call for help all the time. Fortunately, simply locking down the Windows system and using the built in features of computing security go a long way in protecting them as it is. That is my bare minimum if they wan't me to continue to support them. I only have one client left that still won't listen to me, but she's over 70 years old and indigent, so I still string along and make the best of it. Fortunately she is slowly taking my advice one baby step at a time.