Reply to Message
Faceless = non-human
One of the trends I see happening is an increase in the tendency to see contactors/consultants as unreal and/or cogs. Same issue that is faced by people commenting on blogs. It is easy to dismiss the individual on the other side and to forget basic politeness that one would never forget if the meeting was in person. Equally there is a tendency to see the person on the other side as being a cog with the same skills as anyone else without recognizing the special skills each of us brings.