Reply to Message
Got a call last week from a gentleman wanting to know if we serviced HP printers. The company I work for does not - but as he was also a "road warrior" and was looking for someone to work on a client's printer, I suggested that since the printer model (LaserJet 5000) was one with which I was familier, I might be able to help on THIS one. I asked what the specific problem with the printer was, and he told me his customer wanted someone to hold a service contract on the printer. I was literally floored to think that anyone could even imagine that a firm would actually agree to a service contract for a printer that was introduced in 2002. End of life, limited parts availability... even though the printer is a cinch to work on, a losing proposition no matter how you look at it. I suggested that the guy tell his customer to buy a new printer and get an extended warranty on it.