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I agree on some points but others are definetly part of our business
No payment plans. However, we frequently work with third party leasing companies. We get our money up front. We partner with other vendors for Hosted Exchange and Remote Backpup. Let them be responsible for the equipment, redundancy, and backups. We frequently do laptop screen replacement, printer repairs (business printers not small inkjets), home theatre, and home networking. We also troubleshoot video surveillance systems to some extent. Small IT businesses tend to have their hands in many different areas to support their customers.