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Thoroughly test but implement before the boom
"2: Dont employ technology until it is thoroughly tested and understood"
I definitely agree. With that said, I think it must be a priority to thoroughly test and employ prior to your business booming. Far to often, small businesses wait until a certain benchmark to invest in necessary technology which makes it difficult to manually enter the historical data and learn/train others on the new system, all while trying to maintain current business levels and customer satisfaction.