Discussion on:

10 ways to make your business more efficient

Make a realistic road-map so you know where you want to go. If something changes along the way it's not wrong to alter the road-map.

Improving efficiency is important. When making changes to improve efficiency, consider the impact on the whole organisation. I have seen units or divisions optimize their part of a process but the whole process across the whole organization became less efficient.

I'd like to take exception to this and suggest it be reworded. If an employee has an idea, listen! Only then can you decide whether it has any merit. You need to be open to ideas and you need to show your employees that you are. You want to encourage that dialogue. And that means you also need to feedback. If the idea is going nowhere let them know and explain why. If it's a good idea reward them even if it's only with praise. If the idea is good, but not something you can act on immediately then make sure you put it somewhere safe, with all the other ideas you intend to implement one day and again let the employee know that's what you are doing. A good management / employee relationship is no different to a marriage; you need to openly communicate and foster a relationship that supports this. By Rob Kellock, Avoca Beach, NSW

This makes me thinking of BPM-Software. Seems, even big vendors of this technology do not understand it. As you may see from the following observations:

Lack of understanding #1
Though computer-technology, obviously, can only be used for automating the operation of already existing automatons BPM-protagonists do not understand that for applying computer technology to HR-management, they must, first of all, identify corresponding automatons, whose handling could possibly be automated.

Lack of understanding #2
BPM-protagonists do not understand that the processes to which they want apply computer technology simply do not exist at all.

Lack of understanding #3
Furthermore, BPM-protagonists do not understand that the kind of processes they have in mind and want to model, merely reflect there strange kind of looking at collaboration inside a company.

Lack of understanding #4
Finally, BPM-protagonists do not understand that changing present collaboration management to business-process management would amount to bringing corporate collaboration under the principle of planning-economy referring to the deceased Soviet Union.

Excellent tips - we spend far too much time on the technology as the expense of the actual people who use it. My additional tips would be:

Improve how email is used - most business people waste about one hour a day every day mishandling and misusing email.

Increase the time and money spent on training people who use the technology by at least 20%. One hours training is worth an extra five hours productivity.

I agree with this. As a business owner, you should have a good relationship with your employee by listening to their ideas or suggestions. This can help increase your business' productivity and revenue and lower turnover.

"2: Dont employ technology until it is thoroughly tested and understood"

I definitely agree. With that said, I think it must be a priority to thoroughly test and employ prior to your business booming. Far to often, small businesses wait until a certain benchmark to invest in necessary technology which makes it difficult to manually enter the historical data and learn/train others on the new system, all while trying to maintain current business levels and customer satisfaction.

True. Sometimes companies give a lot that forces people to overtiming. As the result - the lower productivity. Read that Apple use such strategy. Strange for that

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