I have been involved in outsourcing for many years, here's how it works, you get your bottom line real low at a cost, outsourcing company has 12 tech's only 1 is sort of up to speed the rest read crab sheets and p*ss off your clients, hours spent on the phones trying to fix things, I've been their many times and another problem thats not taken into account is a language barrier, There is one period
Outsourcing does not work, it damages companies image and can lead to security problems as you are handing all your network to a company you hardly know, so be warned people.