Telling me to delete all of the E Mails on a End Users NB who they knew was a Surgeon and had work emails there to get the E Mail Client working again.
3 hours latter when the Hardware of the ISP was fixed and their E Mail Server started to be able to send stored emails again the NB worked without any intervention at all.
I had rung their support line to see if there was a Service Outage at the time and the Local ISP who had outsourced their Help Desk didn't inform the Help Desk who then proceeded to insist that it had to be on the NB as it wasn't anything to do with their service.
Or maybe the ISP had told them but those answering the phones had not been told or whatever. None the less their proposed course of action would have been detrimental to the ISP Customer if it had of been followed. They also got very uptight when I simply said I couldn't delete all of the Stored E Mail but I would move it to another location and not destroy it. That apparently wasn't good enough they wanted it deleted.
The Telco in that case got exactly what they wanted cheaper Support and complete rubbish for their customers. The one in question has since changed ISP's to one with a Local Support Desk not an overseas Support Center. It only took me 20 minutes or so to have that confirmed to myself but he had spent 4 hours on an International Phone call to be told that his NB was broken and couldn't be fixed when all that was required was to change the outgoing Mail Server. At the time he was away from home and making an International Call from his location to the ISP's help desk.
And it wasn't the first problem he had with them but it was the last as he changed ISP's directly after that incident. He also refused to deal with the ISP's Help Desk because from his past experiences he had got no successful remedy of the problems he had had with them. He did however dump it in my lap to solve the problem and I did have to agree with him that the ISP's Help Desk was completely useless.
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