It's one thing if these tools are used for personal use, but its another thing if theyre used for business use, either for internal business or customer facing. The big weakness is ITs ability to support business demands for e-discovery and timely destruction of e-communications in the social media setting. IT may not be able to protect the business or electronically govern the use. IT constantly struggles with users demanding more, and this article helps make it easier for the user. But little may be gained if we ignore the looming risk. A business that allows e-services that have no audit trail may have its head in the sand. The bigger the business, the greater the risk.