Fail fast, fix fast. Ok, let's look at the second half of that: Fix fast. Now the first word: Fix.

Hello? The IT dept. and some workers probably recommended for years that databases be combined, systems integrated, etc and it fell on deaf ears and was not approved. The key to all these improvements is that they just decided to actually do it where before there was corporate malaise at the thought of spending any money or making any change. The Big Room just helps workers overcome their fear of calling the helpdesk.