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every time I get a call from a client with an actual problem like this, I do that. If at first it doesn't succeed, I download the newest one from the OEM website. Fortunately they are always a newer version and operate properly.

I have had some problems with factory installed malware on some CD disks though!! I just flat never trust them anymore! Amazingly there is rarely anything wrong with the download version. I do need to trust the Windows drivers more often now - here lately they've ended up the only ones that have worked when problems occur.