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They may have been where you're at -at one time,but they seem to have forgotten what they didn't like happening to them at that time.They should really try to put themselves in your place when you have gripes.It all seems like a bottom-line item for me(how much time they save by putting more work on stressed-out people and cutting corners).Also,it is easy for them to replace the older workforce for cheaper paid and younger workers,but they fail to realize that experience counts a lot and that they get what the are paying for.....