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I actually had that happen for the first time
yesterday, and I've been in IT almost 20 years. A tech turned up to fix a printer, the owner of the printer introduced him to me so he'd know where I was, then he turned around and asked if they had an IT person he could speak to! Never had anything like that happen before, and I confess after watching 30 mins of watching him repeat the same troubleshooting I'd done before calling him, to come to the same conclusion and order the part required (the one mentioned when the repair call was made) I wasn't too upset he didn't get the connection between me and IT - was only surprised he was making a living as any form of tech himself.