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Report or Cleverly disguised pro-Cloud marketing strategy? This so called report reads more like a well-disguised pro-cloud marketing gimmick. If its not a marketing gimmick then it fails and fails badly in its logic. If it is a pro-cloud marketing piece then at least you can forgive the weak arguments reasons given.

Automation of Level One tasks Updates: Sure you could automate this, that is until the day that some idiot by neglect or by intent pushes out some update that few if any IT admins would have allowed had they known about it instead of it being part of an automated update. Updates are somewhat automated now but there is still someone in IT that reviews these so that when one of these dumb-dumb updates gets sent down the line IT can respond to it. In a truly automated world this discovery would be made too late.

Society is not yet ready for computer maintenance to be treated like car maintenance. Too few users fully grasp the potential harm that can be caused by their computer from their own ignorance. If were smart (and Im hopeful that enough us are) we will not only have the sense to wait a generation or 2 before seriously examining level one computer task automation but that well also not be conned by the push to the cloud agenda pushed by large ISPs who seek to centralize the control of information via the disguise of computer maintenance centralization.

WARNING to the decisions makers: No matter what a pro-cloud individual tries to tell you the fact is that no Cloud management company either in the US or abroad will ever protect your data like you would! They may at first refuse requests for your data (or access to it) from but they will NEVER ever fight to protect it like you would. Once enough systems are on the cloud the government WILL move to enact legislation that makes it easier to gain access to that data and you can bet your life that no one be they Verizon, AT&T, Amazon or any other big Cloud provider will fight for your privacy and protection like you would!

If you move to the cloud then you have only yourself to blame when one day you find that one or more government agencies and or one of its authorized entities (that means private entities partnering with the government) have a copy of your data. Remember, no one will fight to protect your privacy (which includes your data) like you would!
because your server always boots up properly after applying the patch, right? And by golly if it is automated we can do this to thousands of servers in the blink of an eye!

An example of a level one task suited to automation, says the report, is the patching of physical servers or virtual machines

This is like saying we don't need humans in the loop when automated drones are used in combat.
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Users who have to be asked if the computer/printer/phone is plugged in and/or turned on are unlikely to benefit much from an automated system.

What was it that "the gods themselves contend in vain" against?
and see what automation did in that.
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Is that a documentary or the work of fiction with Matthew Broderick? Speaking of automation, the way Ferris Bueller set up the dummy to roll over was great!
Scotty: "The more they overthink the plumbing, the easier it is to stop up the drain."
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And who pays? Employers don't, but they want unicorns when searching for a position. Companies don't invest in employees anymore.
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So say the people selling the software that usually requires the level of maintenance it purports to replace.
And what is it that they think more than 90% of the software out there is supposed to be doing? It is all there to automate something.
If you have a short attention span or are just new to the industry, please take these with a grain of salt. The marketting people are out to sell their product to the already flooded market.
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Seriously? I mean, this is what I've been doing for the past 20 years. I automate as many repetitive tasks as possible so I'm free to do more interesting or complicated things. Whether it's automated "patch management" (ie. Automatic Updates) or scripts that run before or after every backup to clean up dead tmp files, the automating TechRepublic seems to have just discovered has been part of my daily routine for my entire career.

Who would have guessed I was at the cutting edge for so long?
Automation has always been a part of how good of a network admin you are. It increases efficiency but there is a wall you hit eventually. This might just pear down inefficient IT teams but nothing more. Automation is why some admins have a 50 machine network and others are responsible for thousands.
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Once upon a time there was a Virginia agency that had recently moved to Active Directory. They used to have a forest of NT4 domains, but decided on a single enterprise admin model to reduce overhead. One day a central enterprise admin decided to write a script to remove user accounts, unfortunately when run in the production environment it emptied the entire statewide directory.

Lowly non-enterprise admins watched in horror across the state as the accounts disappeared. Since there were DCs located in each district the enterprise admins in their infinite wisdom had not done a schema backup. Lo and behold a few alert souls physically pulled the plug on their remote DC before said changes were fully propagated. This allowed Microsoft platinum support engineers to restore the user accounts.

The moral of the story is too much automation and too little testing are a recipe for disaster. But having people in the loop is just plain CYA.
a company wanting to push sales of a faulty product. See the critical part in the second paragraph:

quote

.... the report The wastage of human capital in IT operations by analyst house Quocirca and autonomic technology specialist IPsoft. ....

end quote

Every admin I know goes out of their way to automate as much of the system work as they can, most use scripts and the like, while some use nought software when they can find some that are good and work - sadly, too much of the stuff on the market isn't work the cost of the shrinkwrap it comes in.
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