a company wanting to push sales of a faulty product. See the critical part in the second paragraph:
.... the report The wastage of human capital in IT operations by analyst house Quocirca and autonomic technology specialist IPsoft. ....
Every admin I know goes out of their way to automate as much of the system work as they can, most use scripts and the like, while some use nought software when they can find some that are good and work - sadly, too much of the stuff on the market isn't work the cost of the shrinkwrap it comes in.
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