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so are a lot of the people who use them. I agree with you that managing information is the ideal, but it's not going to happen immediately. Like any major change -- and this is a major change in attitude -- it will have to be accomplished through education and attrition, rather than forcing a new concept down people's throats. That approach does not work well, and never has. There will always be those who lack either the desire or ability -- or both -- to change. A bureau chief in my agency has his secretary print out his emails, because he doesn't want to (or can't) log on to his computer.

Change will come; it will be a lot easier if you don't push it too hard.