tools, granted...
But like all tools, especially when it's a computer system, it always requires constant updates and knowledge.
I do agree with you, don't get me wrong, but only to a certain extent. (I still don't understand, nor agree, why most basic functionalities have been removed.)
But, there are those that can (and/or want) to kee up, even on a small level, or there are those that simply choose not to for probable wrong reasons (e.g. : "they should have left it the way it was!")
For example, car companies don't make the same cars they did 30 years ago, but mechanics aren't yelling at the top of their lungs that they replaced the "insert key here" slot with a "Push to Start" button. People, even employees, and employers, adapt and learn; the simple definition of basic evolution.
The same goes for any business : they adapt or fall to the competition. If they have employees that can't learn to change a few mouse-clicking/finger-tapping routines to something else, I would surmise that business has inherited a failing resource and would probably initiate procedures to help that employee or give them a choice. Unless you can name me a company that retains liabilities and still remains in business.
In terms of technology that we use everyday, and not just the company, even those non-geeks have evolved to use it in more advanced ways with each and every passing year. (Remember the days when programming the VCR was a challenge? Most of the time, it would require the help of a child, of all things! But I deviate from the topic...)
All of this happened before with DOS to Windows 3.1, to then Windows 95, to then Windows XP, to then Windows 7, and now with Windows 8...
I don't like it anymore than you do, but I am finding opportunities within if at least because I'm well aware that whether we like it or not, we'll be stuck with it (another slight example of this is Vista vs Windows 7... the UI and user experience are almost idential; the just solidified Windows 7's code).
