true, but
I feel the same way, but my 'attitude' is often a little hard for customers to take. Some think I'm just trying to pad the bill with unneeded labor under guise of "security." Others see what I'm saying but think I'm being overly concerned about an issue.
One thing everyone agrees on is I'm consistent, consistently paranoid as they see it. Most do appreciate that I bother to care, but around half have not done everything I have suggested they do for their own safety.
I will say TR and similar sources (especially you, Michael) provide an independent voice on such matters, I often send articles to customers that I haven't been able to convince. Off hand I recall 3 incidents recently where sending an article to a customer got them to agree to instituting additional measures.
