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"key drivers of these issues is that "the business" 1) thinks they know how technology works primarily because of mass "consumerization", and 2) continues to relegate information technology aspects of the enterprise to pure cost-center status. "

^^ THIS and everything else casey said.

not considering someone in a CIO role on the same level as other C-level personnel strips them of the autonomy and authority to actually do what's necessary and puts control in the hands of those ill-equipped for the challenge. and why? because the CEO thinks he's figured out his or her iPhone and is now a tech guru?