Jensen said the reason Word usurped Word Perfect was because of a better experience. That's not how I recall it. The organization I worked in at the time (60,000+) was using Word Perfect and only switched because Microsoft offered the next version of Windows for free if we agreed to switch to MS Office. Most users grieved the loss of Word Perfect as it was a much better application (reveal codes anyone?). So sad to say, Microsoft doesn't always win on innovation, they win with shrewd business practises.