Reply to Message

Hi Thoran -
Great article. I would be great to get your take on some of the Cloud Services for Voice, like Hosted PBX in the Cloud, IVR in the Cloud, ACD in the Cloud, and Predictive Dialer in the Cloud. These are having a big impact for companies in the same way Cloud Computing is having a big impact, moving from a large Capital Expense for a PBX to an Monthly Recurring Operating Expense for "PBX (Voice) as a Service". Any thoughts?