I'm one of the gray-beards now, but I remember banging my head against the wall for YEARS about this one.
One company I worked for would periodically fire staff that knew the systems but didn't know the new shiny that the CIO wanted to bring in, then outsource to people who did. OOOPS! Those people knew the shiny, but not the systems that it needed to be integrated with!
CIOs are often not aware of everything that is going on with their systems, who does what, and just how much non 'book knowledge' is involved in keeping their systems up, along with all the quirks that said systems have.
CIOs also seem unable to express the concept of "value added" to the CFOs and CEOs who just see IT departments as good for spending money, and nothing else.
I am pleased to see that the concept has at least made it to the CIO level, now if it can just make that final leap....
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