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When we "review" where to find files, how the computer works and similar basics, students in my classes come up and thank me for the help. Yet there is a belief among administration and other faculty that students today already know the basics. This means that students are assumed to have many computer skills that they don't. Faculty are impressed with what the students can do that the faculty cannot do, but this does not always translate into enough information about how computers works to use them professionally.